Statement account number

MissMarion
Contributor
Contributor

Hi: I have a discrepceny on a bill and when I call in I am asked for my a16 digit account number since apparently I have multi accounts. I looked and looked and can't find an account number, can someone help?

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3 REPLIES 3

Rachie_
PayPal Employee
PayPal Employee

Hi MissMarion,

 

Thanks for your post and welcome to the community forumSmiley Happy

 

I believe the number they are looking for is the long card number that way we can locate the payment. If you call us with this information we will be than happy to help locate this payment and assist you. Our freephone number is 0800 358 7911.

 

I hope this helps

Rachie_Smiley Happy

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MissMarion
Contributor
Contributor

If I were to call for help, this number that begins with 0800, where am I calling?

In the USA, it is usually 1800. I don't want to be charged for calls outside the USA.

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Rachie_
PayPal Employee
PayPal Employee

Hi MissMarion,

 

Sorry for the confusion here is best number for you to call Go to https://www.paypal.com/help and click "Call Us" if you are in the USA.Smiley SurprisedSmiley Happy

 

Hope this helps

Rachie_Smiley Happy

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