- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi,
I have been contacted by customers a number of times over the last few months that when they try to add an item to their cart using a standard PayPal 'add to cart' button on my site they are taken to the paypal home page and not to their cart and have no way to check out. The simple fix is to get them to use their computer or another devise but I'm curious how many sales I'm missing out on from people who do not report that they are having this issue. The two most recent were using Safari on their Iphone. I have tried to re-create the problem but have no issue on my iphone / android / windows 10 so curious if there is anything I can do? I have asked users to go back to my page and click on the 'View Cart' button but this also sends them to the same PayPal page.
This is the code I am using for my 'Add to cart' button...
<form target="paypal" action="https://www.paypal.com/cgi-bin/webscr" method="post">
<div align="left"><font face="Arial, Helvetica, sans-serif" size="2">
<input type="image" src="https://www.paypal.com//en_US/i/btn/sc-but-03.gif" border="0" name="submit" alt="Make payments with PayPal - it's fast, free and secure!">
<input type="hidden" name="add" value="1">
<input type="hidden" name="cmd" value="_cart">
<input type="hidden" name="business" value="My Email Address">
<input type="hidden" name="item_name" value="Item Name and Details">
<input type="hidden" name="item_number" value="878">
<input type="hidden" name="amount" value="13.5">
<input type="hidden" name="no_shipping" value="1">
<input type="hidden" name="return" value="http://www.website.com/thanks.html">
<input type="hidden" name="cancel_return" value="http://www.website.com/sorry.html">
<input type="hidden" name="no_note" value="1">
<input type="hidden" name="currency_code" value="EUR">
</font> </div>
</form></font></td>
Solved! Go to Solution.
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
i jst heard back from Paypal & they said remove, target="paypal" from the line & it seems to be working.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Didi you ever solve this issue? I'm having the same problem. No telling how many sales I missed during Christmas.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
No solution for this yet other than a workaround to use another device. I had another customer contact me yesterday with the same issue. I'd love to be able to give a more convincing solution to my customers... and I'd say 1 in 20 will contact me about it at best so I can't imagine how many customers I've lost because of it. We aren't the only people this is happening to.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
i jst heard back from Paypal & they said remove, target="paypal" from the line & it seems to be working.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
So every standard button, sample code, and tutorial paypal has ever created has a flaw?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
They said The iOS Googel app is causing the button not to work because of the way it is coded & this is a work around fix.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- How to appeal against decision in customer favour - customer refunded by PayPal unfairly in Disputes and claims
- New Account, but can't use Paypal Anymore in Access and security
- Refund not delivered to customer in Holds, reversals & reserves
- paypal customer support - NONE ! sucks ! in My Feedback for PayPal
- Need Urgent Help! in Ask an Expert