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Some customers directed to PayPal home page instead of cart

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Member

Some customers directed to PayPal home page instead of cart

Hi,

I have been contacted by customers a number of times over the last few months that when they try to add an item to their cart using a standard PayPal 'add to cart' button on my site they are taken to the paypal home page and not to their cart and have no way to check out. The simple fix is to get them to use their computer or another devise but I'm curious how many sales I'm missing out on from people who do not report that they are having this issue. The two most recent were using Safari on their Iphone. I have tried to re-create the problem but have no issue on my iphone / android / windows 10 so curious if there is anything I can do? I have asked users to go back to my page and click on the 'View Cart' button but this also sends them to the same PayPal page.

 

This is the code I am using for my 'Add to cart' button...

 

<form target="paypal" action="https://www.paypal.com/cgi-bin/webscr" method="post">

<div align="left"><font face="Arial, Helvetica, sans-serif" size="2"> 

<input type="image" src="https://www.paypal.com//en_US/i/btn/sc-but-03.gif" border="0" name="submit" alt="Make payments with PayPal - it's fast, free and secure!">

<input type="hidden" name="add" value="1">
 <input type="hidden" name="cmd" value="_cart"> 

<input type="hidden" name="business" value="My Email Address"> 

<input type="hidden" name="item_name" value="Item Name and Details"> 

<input type="hidden" name="item_number" value="878"> 

<input type="hidden" name="amount" value="13.5"> 

<input type="hidden" name="no_shipping" value="1"> 

<input type="hidden" name="return" value="http://www.website.com/thanks.html"> 

<input type="hidden" name="cancel_return" value="http://www.website.com/sorry.html"> 

<input type="hidden" name="no_note" value="1"> 

<input type="hidden" name="currency_code" value="EUR"> 

</font> </div> 

</form></font></td>

 

1 ACCEPTED SOLUTION

Accepted Solutions
Contributor

Re: Some customers directed to PayPal home page instead of cart

i jst heard back from Paypal & they said remove, target="paypal" from the line & it seems to be working.

6 REPLIES
Contributor

Re: Some customers directed to PayPal home page instead of cart

Didi you ever solve this issue? I'm having the same problem. No telling how many sales I missed during Christmas.

Member

Re: Some customers directed to PayPal home page instead of cart

No solution for this yet other than a workaround to use another device. I had another customer contact me yesterday with the same issue. I'd love to be able to give a more convincing solution to my customers... and I'd say 1 in 20 will contact me about it at best so I can't imagine how many customers I've lost because of it. We aren't the only people this is happening to.

Contributor

Re: Some customers directed to PayPal home page instead of cart

i jst heard back from Paypal & they said remove, target="paypal" from the line & it seems to be working.

Member

Re: Some customers directed to PayPal home page instead of cart

So every standard button, sample code, and tutorial paypal has ever created has a flaw?

Contributor

Re: Some customers directed to PayPal home page instead of cart

They said The iOS Googel app is causing the button not to work because of the way it is coded & this is a work around fix.

 

Member

Re: Some customers directed to PayPal home page instead of cart

Great to know. Thanks for sharing!