It's only natural to discard a gift card with zero balance. I contacted PayPal and they said to contact eBay. I spoke to someone and explained the dilemma when I was in a similar situation and this is how I found my money: I had to be on a PC. After checking out your items on eBay, proceed to check out. You'll see payment information (PayPal, Credit/debit) but ignore those and look a little further. Underneath the purchase review, you will see your gift card & balance linked to account. In my case, I had three---only one I needed, the other 2 were previous cards with very little change. When you originally redeem your card, it's saved onto your account. My refund sat there for weeks without me knowing because it was not visible on the app. I'm unsure how you would transfer it but the money is there. Hopes this kind of helps!
