Starting today, 2/18/2017, almost all of our recurring subscription payments from customers have not been added to our account balance.
All of the transactions show as completed with no holds, however there is a glitch causing only a small portion of the payments to be added to the balance.
If anyone else is having this issue, please post here.
Hi userIA, in this case we need to check the profiles involved and the flow, if you open a service ticket this can be looked into. To open a service ticket please use this link: https://www.paypal-techsupport.com/ Contact Support at the bottom of the page.
