Possible Bug Report: Payment complete - returning to merchant's web-site doesn't work
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Hello,
Using PayPal as a primary payment gateway for a long as a merchant with Business account.
Just for last several days, the returning url stopped to work.
Once a purchase is made, there is a message:
"
Thanks for your order
Your payment of $X.XX USD is complete.
You're now going back to My Site.
If you are not redirected within 10 seconds, click here.
"
But it never goes back to my web-site and even clicking on "click here" doesn't help.
Hence PDT callbacks stopped to work and I received tons of disputes from customers not receiving their goods.
Checked all the settings for Auto-return and Return URL, all set and look good.
I was forced to change to IPN to receive order information, and it helps a little, but returning to the web-site with "rm=2" to Post all parameters to my web-site is crucial and I can't figure out what happend and why it's not working.
Even in Sandbox mode, the returning URL is not working (trying to provide as a form parameter and without it).
Also, I guess the second issue, that should be classified as a big bug to fix:
While in Sandbox mode, PayPal still accepts payments from real customers. Email of the customers aren't in the list of eligible account in developer's dashboard.
Even more, while turning on Sandbox mode, the Sandbox merchant email address wasn't provided, but one payment was made from real account and money went to nowhere - no on real account, no on sandbox merchant account.
Could anybody help?
Here is the form fields I'm passing to PayPal:
Array
(
[cmd] => _cart
[upload] => 1
[charset] => utf-8
[redirect_cmd] => redirect_cmd
[no_note] => 1
[rm] => 2
[paymentaction] => sale
[business] => mybusiness_email.com
[currency_code] => USD
[no_shipping] => 1
[notify_url] => http://mysite.com/payments/paypal/
[return] => http://mysite.compayments/paypal/pdt/
[cancel_return] => http://mysite.com/cart/
[image_url] =>
[email] => payer_email.com
[first_name] => FirstName
[last_name] => LastName
[custom] => [my_order_id]
[custom2] => [my_order_details]
[amount] => 0.02
[cs] => 0
[page_style] => [page_style_as_defined]
[item_name_1] => item name 1
[amount_1] => 0.01
[discount_amount_1] => 0.00
[quantity_1] => 2
)
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Suggest contacting Tech Support for assistance if you have done so already:
https://ppmts.custhelp.com/app/home
And there's also the Developer's Forum:
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We've had the same issue for over 24 hours now. What is Paypal doing to fix this issue?
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We also are experiencing this issue. Out of 60+ PayPal orders only about 5 were correctly recorded, normally it's rare for them to fail. We use both IPN and PDT so that if one fails, the other should still record the transaction, but seems to be something effecting both.
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I am experiencing this very issue. After a year of successful redirects, the process has completely stopped.
Even when the users click the link to take them back to my site, the paypal page just refreshes and the user remains there.
Any assistance is appreciated. Thanks!
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Paypal Development Team support contacted me this morning and they know its a problem. They are working on the solution. If said they'd let me know when it fixed.
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Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- A seller i tried to buy from extorted money from paypal. in About Protections (Archive)
- Access Denied on clicking return to merchant in About Business (Archive)
- Error, cannot process, return to merchant in About Payments (Archive)
- Error Message "Return to merchant and try a different payment method" in About Payments (Archive)
- Return to merchant error? in About Payments (Archive)