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Paypal canceled a pending incoming payment.

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Paypal canceled a pending incoming payment.

Last week i sold an item on ebay for $325 USD. Shipped the next day and provided a tracking number. Today I recieved an email from paypal saying "We have just cancled a pending payment." Now service is not helping me resolve the issue and I am freaking out. Someone please help.
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Volunteer Advisor

Re: Paypal canceled a pending incoming payment.

@Mark_K

 

In that case you should never send anything unless the funds are showing in your paypal account balance.

If it was an echeque coming INTO your paypal account then it should give you a clearance date and tell you not to ship yet.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
6 REPLIES
Volunteer Advisor

Re: Paypal canceled a pending incoming payment.

@Mark_K

 

Was it pending in your transaction history OR in your paypal balance?

Was there a clearance date?


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
Member

Re: Paypal canceled a pending incoming payment.

Just in my transaction history and i never saw anything about a clearence date.
Member

Re: Paypal canceled a pending incoming payment.

Same exact thing just happened to me. I tried to contact my buyer multiple times as well but their email AND number are now disconnected. if your case is as obviously criminal as mine, report it to the FBI at IC3.gov

Member

Re: Paypal canceled a pending incoming payment.

What would qualify it as a criminal case?
Volunteer Advisor

Re: Paypal canceled a pending incoming payment.

@Mark_K

 

In that case you should never send anything unless the funds are showing in your paypal account balance.

If it was an echeque coming INTO your paypal account then it should give you a clearance date and tell you not to ship yet.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
Member

Re: Paypal canceled a pending incoming payment.

The term "Payment Received" implies that you have recieved the payment.  Then the item is shipped and the "Payment Recived" can be defined as canceled?!  This is completly redculous and misleading.  I cannot even start a case as it redirects me to an error page. 

 

Copy of exact text:

 

232017

eBay - Catrin Neumann (sebdompub1)Canceled – Payment Received
Loading transaction details for eBay - Catrin Neumann (sebdompub1)Canceled – Payment Received