Paying for shipping label with card instead of PayPal balance

meganashleyc
New Community Member

How do i pay for a shipping label with my card instead of the PayPal balance? I don't have enough in my PayPal balance but it says to link a credit card / bank to my account. I already have this linked but it won't accept it. It just gives me this error when i hit confirm and pay.  "Your payment for shipping cannot be processed because it exceeds your available balance. Please add a credit card or bank o your account for completing this label purchase. ERRORCODE - 50023".

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1 REPLY 1

Snow-Cat
Advisor
Advisor

Sometimes you'll see this error code if the credit card information had expired but, I'm assuming your card is valid.   You may want to try contacting customer service or even PayPal's Twitter page as it's monitored by PayPal Employees.   One work around in the mean time would to purchase and print your label on the USPS site.

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