PayPal won't let me connect my bank account, says the information is incorrect

[austinstraight9]

I want to connect my bank account to PayPal, but it keeps telling me the information I entered is wrong. I'm sure the information is right because I just used it to check my balance online, and I have it right in front of me. My routing number is 8 digits instead of 9, but whether or not I add a 0 to the front of it, it doesn't matter. 

[DPCreations]

What bank?

[austinstraight9]

Tompkins Bank of Castile

[DPCreations]

Where are you located?

Where is the bank located?

Perhaps the bank isn't acceptable for PayPal.

[austinstraight9]

Upstate NY

[DPCreations]

Routing number should be standard for U. S.

Is the bank just a small hometown bank?

If you make too many attempts then PayPal will block the bank; you would need to phone PayPal to re-set.

[austinstraight9]

I wouldn't call it a "small hometown" bank but it only operates in western NY so it's no Wells Fargo

[DPCreations]

I guess that makes it smaller than Trustco Bank which operates in NY and FL.  Just a little tidbit from FL.

The bank should not be a problem.

Why isn't the routing number standard length?  Or did you mis-read the number on a check?

I think you need to phone PayPal for help with this one.

[austinstraight9]

I got it off of a deposit slip, it's definitely the right number, it's on the bottom left corner, it just has 8 digits instead of 9... I've seen some people say they have an 8-digit routing number and add a 0 to the front when they have to have 9 digits but I tried that and it didn't work. 

I just got off the phone with PayPal and they told me to call my bank tomorrow, so I'll do that & let you know what the conclusion is in case it helps anyone in the future

[DPCreations]

Thanks for the update.  

I don't need the information, but I'm curious for the outcome.