cancel
Showing results for 
Search instead for 
Did you mean: 

PayPal forcing customer signup?

Options
sharpiemarker
Esteemed Advisor

@WideRanger, open a tech support ticket at:

https://www.paypal-techsupport.com/app/ask


Kudos & Solved are greatly appreciated. 🙂

PayPal forcing customer signup?

Options
WideRanger
Member

Thanks, @sharpiemarker, I just submitted a ticket. Hopefully the woman I spoke to who said that Guest Checkout requires a Payments Pro acccount is just totally wrong about that, though that in and of itself is troubling.

PayPal forcing customer signup?

Options
JustDuckyDesign
Contributor

The person I spoke to started off saying something like that - but he clarified that what he meant was that AT THIS TIME only PayPal Payments Pro is working to accept credit or debit card payments without an account. They did suspend that functionality for all the rest - because of this issue, but that suspension is temporary and you can get accounts individually restored by calling them or submitting a ticket.

PayPal forcing customer signup?

Options
WideRanger
Member

Thanks @JustDuckyDesign for the clarification. Unfortunately the woman I spoke to made it very clear that guest checkouts were no longer supported for personal/business accounts, and that only Payments Pro would be eligible for guest checkouts. When I asked why the PayPal website and docs say otherwise, she stated that they hadn't been updated yet. So either she was misinformed or straight up lying to me.

 

In any case, I submitted a support ticket via the link that @sharpiemarker provided, and low and behold they fixed the issue for my account in less than an hour. So that's good...

PayPal forcing customer signup?

Options
JustDuckyDesign
Contributor

Mine have also been fixed! I really hope that what this person told me was correct - I'm advising all of my clients to call or submit a ticket as well.

 

Hopefull this will be the end of it!!

PayPal forcing customer signup?

Options
Whac-A-Mole
Frequent Advisor

$30 per month is cheap,think how much it would cost you to get a merchant account from your bank.

PAYPAL has more to lose when your customer does not sign up ,he could be using a stolen card and you will still get seller protection if you comply with Paypal requirements,where does it leave Paypal?

PayPal forcing customer signup?

Options
jeslaughter
Contributor

I had the same result.  They responded to the submitted support ticket and now the site is fixed!  
Wow what a relief.  

 

Hi John,

 

Thank you for contacting PayPal Merchant Technical Support.

Thank you for your patience. I have good news, your account has been fixed, Guest Checkout is re-enabled.

I apologize for the frustration.

 

Sincerely,

Jennifer

PayPal forcing customer signup?

Options
LakeRetreat
Contributor

I used sharpiemarker's link and it worked.  They fixed it right away.  Wow.  Phoning has been frustrating but that support ticket link that sharpiemarker shared to the PayPal Merchant Technical Services form worked within an hour.  Amazing.

 

Thanks to everyone here.

PayPal forcing customer signup?

Options
AaronRodgers
Member

Called CS (6 PM CST Dec 14) and was told the my name/business will be added to an open ticket. "Chris" apologized and offered the workaround option of invoiceing the customer -- until this is fixed.

PayPal forcing customer signup?

Options
THE_BLUR
Contributor

advise your customers to use a different browser it does work

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.