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Not receiving payments

New Community Member

Not receiving payments

I have just recently starting selling on ebay. I've had items paid for, but my paypal hasn't received the money I've been oaid so I can ship the items. Imy not sure if I h ave the settings set up right. I justhink don't know what I'm doing wrong and could use some help to find the error I've made some I can get the money paid to ebay to my paypal and ship thus item out. Thamks


Re: Not receiving payments

Hi Jo1192973-1, 


Welcome to the Community!


If you're selling items on eBay but you're not seeing the payments in your PayPal account, that can be because: 


1. If your email address is not confirmed on your PayPal, you won't see the payments until you confirm your email address. Here's how to confirm an email address on PayPal: 


2. You may not have the email address that's confirmed on your PayPal account on your eBay Sell your Item (SYI) form. The SYI pre-fills information from previous listings. If you have recently changed your email address with PayPal, your old address may pre-fill in your listing.


If this issue is still unresolved, please reach out to us on Facebook at or on Twitter at @AskPayPal.


I hope this helps!


If you see a helpful post, please accept it as a solution or give the author kudos. Thanks!


Thanks for reaching out to us here, and welcome to the community!