I can't get paid, money on hold? Confirm Failed

Aalware
New Community Member

So I can't get the money I got for a commission because paypal wants to confirm it's me or I have to wait 21 days. I tried verifying through text, automated call, but they both said the number isn't under my name. I'm 17 and my gaurdian's name is under the phone I use, not mine. Does this not let me get the money I got? Just because my name was different? How do I get the money off of hold and recieve it?

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