I Have been Locked out of my old account

ChaseE7
New Community Member

Hello, I was Recently locked out of my old account because I was on an unrecognized device and I have no way of getting the account back I just recently also made a purchase on it and I think they have stalled the purchase because of it I don't have the same phone number that is on the account or use the same email anymore i have all the information to log into the account but It just wont let me access it because its locked. Please Help Me get my account back Thank You.

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4 REPLIES 4

sharpiemarker
Esteemed Advisor
Esteemed Advisor

Have you contacted PayPal customer service?

https://www.paypal.com/us/selfhelp/contact/call

 

Only they can assist with that.


Kudos & Solved are greatly appreciated. 🙂
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ChaseE7
New Community Member

yeah I Have Tried But everytime I would call I try to talk to the Voice thing and i explain it just goes to music that goes on forever and never get to figure out how to get it unlocked I tried calling like 20 times.

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sharpiemarker
Esteemed Advisor
Esteemed Advisor

Did you press zero for operator?  Did you call during business hours? Is your account a US account?  In the link I gave, click the Guest link for number and hours to call.  Call early and on west coast time.


Kudos & Solved are greatly appreciated. 🙂
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ChaseE7
New Community Member

Ok Thank You will do.

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