How do I claim a payment on a game I bought from Origin?

[aylacal]

I payed for a game using my Paypal Balance on EA Origin. However I want a refund, which I cannot do because my payment is pending, and has been pending for a week. I'm supposed to claim the payment but I don't know how? Please help :0

[sharpiemarker]

Is your name on your EA Origin account the same as your PayPal account?  Best to contact a game advisor at EA Origins.

[aylacal]

Ah my paypal email is different then my Origin account email so I'll try and see if that helps!

[DPCreations]

You purchased from Zatheka.  That company is reponsible for providing you with what you ordered.

It looks like Zatheka is ordering/purchasing from Origin and does not have sufficient funds.

It hink you have a couple options.

1.  Contact Zatheka Direct and ask what is going on.  Explain that you want a refund from Zatheka because you didn't get the item for which you paid and you want a refund from Zatheka Direct.

2.  If that fails, then file a dispute with PayPal for item not received.

You could also clarify the deal between you, Zatheka, and Origin.

[aylacal]

will do! thanks a bunch!