The buyer, (a city government department) is willing to resolve the negative balance in my account created inadvertently when the bank cancelled the credit card from which the agency had made a payment for services I provided. Now it simply wants to cover the payment with a new credit card. You'd think it's a pretty straightforward process. Yet despite multiple attempts, no one in PayPal customer service has been able to tell me correctly how they can go about doing this. None of their suggestions, have worked. I'm guessing the account is locked, though Paypal claims it's not (it's been almost a month since the dispute was raised). When the payer tries to make payment on a new invoice PayPal suggested I submit, he gets a message saying his payment cannot be processed. (Background: an original invoice was sent and paid on a credit card that was later cancelled. There's no dispute over the service provided.) After I explain several times to PayPal cs that it's a government agency that doesn't have a paypal account, they suggest I tell them to create a PayPal account. That's not even reasonable. I've spent practically all day trying to resolve this and it's clear the reps don't have any answers, just guesses. And when the guessing becomes too frustrating, and I've asked (three times) to be transferred to a supervisor whom I figured would have more accurate information, I'm put on indefinite hold, which I think it ruder than being hung up on.
The department is willing to call PayPal and make a payment on the card, but only if it can be a straightforward transaction. But none of the reps could tell me how that path would work. Right now it seems the only solution seems to be to have them issue me a check, which will take about a month and then I can submit the payment to PayPal. In the meantime, I'm not able to use my PayPal account, which at this point is probably best for my sanity.
