Error message under Status Field in Sandbox Account

[EVisaIndian]

Hi,

I am getting an Error message in the Status column in Sandbox account. What does it exactly means? Even I am not able to create new testing sandbox users. Please help or Guide me what I am doing wrong. Thanks in advance.

[TheJayJayStore]

I have no knowledge of this, so, I recommend contacting PayPal by phone at https://www.paypal.com/selfhelp/contact/call or by email at https://www.paypal.com/selfhelp/contact/email. Good luck! Let me know what the solution is - I would greatly appreciate it! Enjoy!

[PayPal_Olivia]

Hi @EVisaIndian,

Thank you for your post! I'm sorry to hear of the difficulty you're having. I recommend posting a question in the Merchant Integration Technical Support Community if you can't find the answer among the posts that are already there. You can also open a ticket directly to Merchant Technical Support if that community doesn't come up with an answer for you.

I hope this helps!

Olivia