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Customer shipping address not showing up under transaction details

New Community Member

Customer shipping address not showing up under transaction details

Hello,

 

Within the last week I've gotten two order on my website where customers used Paypal as the checkout method.  Both times the customers shipping address was not attached at all to the paypal transaction so I have no address to ship the product to.  The order emails I receive always say the customer has provided an uncomfirmed address, but doesn't even list the address anywhere.

 

Can someone advise what is going on?

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4 REPLIES
Volunteer Advisor

Re: Customer shipping address not showing up under transaction details

Are you using PayPal buttons on your website?  You probably opted out of requiring buyer address in step 3 of the button options.


Kudos are greatly appreciated. Smiley Happy
New Community Member

Re: Customer shipping address not showing up under transaction details

No button shows yes for customers shipping address
New Community Member

Re: Customer shipping address not showing up under transaction details

Button marked yes for shipping address
New Community Member

Re: Customer shipping address not showing up under transaction details

Me too