Customer shipping address not showing up under transaction details

OSUengineer
New Community Member

Hello,

 

Within the last week I've gotten two order on my website where customers used Paypal as the checkout method.  Both times the customers shipping address was not attached at all to the paypal transaction so I have no address to ship the product to.  The order emails I receive always say the customer has provided an uncomfirmed address, but doesn't even list the address anywhere.

 

Can someone advise what is going on?

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4 REPLIES 4

sharpiemarker
Esteemed Advisor
Esteemed Advisor

Are you using PayPal buttons on your website?  You probably opted out of requiring buyer address in step 3 of the button options.


Kudos & Solved are greatly appreciated. 🙂
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Trapperjack15
Member
Member
No button shows yes for customers shipping address
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Trapperjack15
Member
Member
Button marked yes for shipping address
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Trapperjack15
Member
Member

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