Can't print Brother Labels anymore

Dubkin
Contributor
Contributor

For many years I've been using the address https://www.paypal.com/shipnow to ship some items using my Brother QL-500. Now that address forwards me to https://www.paypal.com/shiplabel/create/ and whenever I try to print a label it creates one that uses half of a regular sized piece of paper.
When I click 'More Shipping info' it takes me to https://www.paypal.com/us/cgi-bin/webscr?cmd=xpt/Shipping/shipping/USPS/Popup_ShipUSPSHelp where it says I can print using the QL-500 but no where on the label create page is there an option to change the type of label printed.
Any thoughts?

Login to Me Too
8 REPLIES 8

Quandary
Advisor
Advisor

Check your web browser's page setup settings (look for a scale setting).

Login to Me Too

Dubkin
Contributor
Contributor

It's not the size of the label it's the style. Regardless of the size of the label it's generating it would not print on a continuous label roll. Previously it was set to print with my label maker, now it creates a generic rectangle label.

Like this IMG_20171006_144054.jpg

Login to Me Too

Dubkin
Contributor
Contributor

I also tried to go back to the labels I created yesterday to show an example of how they used to print. When I click "reprint label" on those it takes me to this page.
paypal.PNG

Login to Me Too

dean9
Contributor
Contributor

Same here...i have the brother also...and there are issues for sure

Login to Me Too

catfritsch
Contributor
Contributor

I also suddently can't print using Paypal/Pitney Bowes and my Brother QL-570 anymore. I choose the 7" label and it doesn't reformat it to the right size...either won't print at all or prints a miniscule label. What's going on?

Login to Me Too

Isis2516
Contributor
Contributor

Mine will no longer reformat to the correct size, and it's infuratiating. I was hoping to find some answers or a way to fix it. Nothing yet 😞 

Login to Me Too

cafritsch
Contributor
Contributor

I was finally able to get it to work again. I went into my printer settings and reset it for the correct size label, which for some reason had been reset. (Not by me.)

 

Mine is 2 3/7" x 7" for the postal label. Go to Settings: Devices: printers/scanners. Click Manage on the Brother printer. Choose Printer Preferences. There you can force a specific size for the label, which is what I did. Then it seems to work. I have no idea why it had a problem, but it for some reason forgot it was 2" wide and that it is a continuous toll. UGH. 

Login to Me Too

Isis2516
Contributor
Contributor

Thank you!!!

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.