Can't find some transactions by searching in activity

[ahz001]

I want to find some transactions from earlier this month, so I click on the Activity tab. Then in the search field I type a few characters from the customers name. It finds some customers but not others---even if they are from the same day. I tried showing the whole day, but after a long search (it was a busy day), I couldn't find them. I am sure the transactions are OK based on emails from PayPal and based on downloading the CSV logs. How do I find these transactions? I want to add the tracking numbers.

[Whac-A-Mole]

This is a paypal problem and they know it.

I called last week because an AMEX charge is missing ,it show on my AMEX STATEMENT but not on Paypal.

[AESupply]

I've complained about this too. It seemed to work well in the classic version, but not since the new interface.

[ahz001 · Accepted solution]

I called PayPal, and the representative immediately knew to redirect to me the old interface at https://www.paypal.com/history . This lists all transactions and has a useful (albiet slow) search feature. I can search by email address, transaction ID, etc.

[AESupply]

ahz001,

Your link takes me to the new faulty interface. Did the representative say they knew about the problems with the new search feature? If so, are they working on it?

[ahz001]

AESupply: I get a different interface with somewhat similar functionality at that link compared to the Activity tab from the main screen. The rep didn't explictly acknowledge a problem or state anything would be fixed.

[AESupply]

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@ahz001 wrote:

AESupply: I get a different interface with somewhat similar functionality at that link compared to the Activity tab from the main screen. The rep didn't explictly acknowledge a problem or state anything would be fixed.

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Both the link and Activity tab forward me to the same page.

[ahz001]

What about this link?

https://history.paypal.com/webscr?cmd=_history

Here is a screenshot of what I see there

https://snag.gy/VgoYKS.jpg

[Nplag80]

You would think an online bank would consider being able to keep track of transactions wherein money exchanged hands to be important, but no. Not surprising since they don't give a crap about how un-user friendly their interface is, in general.