Add to Cart button redirecting to PayPal log in page
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Hi,
I've created a customer website and added 'add to cart' buttons.
I've tested the buttons on various platforms and devices and they work fine so I'm 100% sure it's not a coding issue (and as the code is the standard one produced by PayPal's system).
However, when a user accesses a link to the website from the businesses Facebook post, then clicks on an 'add to cart' button, they are redirected to the PayPal login page instead of the item payment page?
This ONLY seems to happen on iPhones (the latest ones with the lates iOS), never on Android devices, laptops or tablets, or on older iPhones.
It only seems to happen when they have followed a link on Facebook (if they go direct to the website, there's no problem).
Now, the link from Facebook works fine and sends them to the page shown so it seems to rule out any problem between FB and the website.
The issue is after coming from FB, and between the clicking of the 'add to cart' button and what happens then when going to PayPal - i.e. to the log in page instead of the checkout.
The code for the 'add to cart' buttons is just the standard one produced by PayPal - no dropdowns, no add ons, just the plain code produced automatically - item number, price etc.
I've read that there is a bug/cache issue with the latest iOS that is affecting PayPal 'add to cart' buttons?
I've even read that the phone owner has to reset the cache or phone - whatever - it's not a solution when a business is trying to make sales to then tell a phone user they have to do 'this and that' to their phone before they can buy something!
Either way, my customer is losing sales because of this, as users, even if they bother to log in after being sent to the wrong page, then have to return to the site and look up the item again - which many won't bother doing. Sale lost!
If it carries on the only alternative will be to ditch PayPal and use an alternative payment portal.
This is the website:
http://www.landtaccessories.com
The FB page is below as you will have to click on a link on a post to demonstrate the issue:
https://www.facebook.com/landtaccessories
Any help would be greatly appreciated.
Thanks in advance.
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Please tell me someone has fixed this issue or know a 'work-around'...
I am losing sales left right and centre because after being redirected to my page via link on Facebook, people cannot see a shopping cart and simply give up.
Please HELP!!!
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I've had numerous people tell me they are being redirected to PayPal when using their iphone or ipad, I've also had other people tell they got to the cart and all the way through, Sooooooooooo..... WHAT'S THE ISSUE ??? WHAT'S GOING ON ???
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