Reference # PP-005-807-817-346
Email from <removed>
Request for additional information : May 12, 2017 at 6:40 am
Paypal Appeal Denied: May 12, 2017 at 8:36 am
Sounds like a reoccurring issue with everyone, I also had an account verification process with PayPal during that two day window I was asked to provide Paypal with ID, SSN, and Bank Statement. Which I gladly provided, I call in the next day to get my case expedited so I can return the funds that were sent back from my bank account so I can do the etc. like buy shipping labels. Everytime I receive my payment I wait the required 3 days until buyer actually receives his item to transfer money which is also required. No problem. As soon as my 3 day waiting period is up I transfer my funds (because it's my money and I want it now!) I do this process usually from every sale and recently I've been selling a higher volume of items. And Paypal said because of the increase in amount I've been selling my account was deemed to be high risk. So they asked to provided with proof of deliverly (which I already have in my paypal account) proof of item authenticity which I also provided. But it became a huge ordeal, when I was talking to one of their representatives, a manager named Mark, he disrespected me saying that if I have bills to pay and need pay for my children's school funds that I need to take out a loan. A LOAN. when I heard this I almost went insane I am already up to my neck in debt from my own school fees and not to mention I am a single mom trying to provide for her children, they didn't seem to get that concept. When they asked me for my ID the representative said she couldn't verify it and it wasn't popping up in her system, and I provided good clear pictures. Still if that's the case there should definitely be another way to provide them with documents. When I provided my bank statement it was straight from my bank website so my name and everything would be available for them to cross check. So I knew something fishy was happening at this place of business when over and over and over again I would see members complain about how they never did anything wrong but still get their account closed. Up till now they claim to be holding my funds 180 days. I've been a member of Ebay since 2001! And I just opened my paypal account last year. So they cannot say that I am a new buyer or this and that. If anyone has gotten an issue similar to mine resolved please let me know! Or if we need to get a class action lawsuit going let's get a Paypal petition running. Thanks! Much love to everyone and God bless
Update: May 12, 2017 - Email sent from <removed> -
Hello Folake Adegboye, Recently, PayPal notified you of a complaint received from a user regarding merchandise not received or received not-as-described. The details of this transaction are as follows: Transaction Date: May 11, 2017 Transaction Amount: $900.00 USD Buyer's Email: ...... Buyer's Name: <removed> Per your request, and under the guidelines of the Buyer Complaint Policy, we have deducted the amount of the transaction from your PayPal account. Thank you for your cooperation with our investigation. Thanks, PayPal Protection Services Department Please do not reply to this email. This mailbox is not monitored and you will not receive a response. For assistance, log in to your PayPal account and click the Help link in the top right corner of any PayPal page. ---------------------------------------------------------------- Copyright © 1999-2017 PayPal. All rights reserved. PPID PP133 - 8c7b685059204
Called in because I never had a buyer complaint. The representative told me the email was sent out of error that in fact I did not have any buyer complaints and they would send me an email in 48 hours restating the email.
Update: May 14, 2017 I call in as to why I haven't recieved my email , and my account is still being locked. One of the representatives tell me the reason for the limitation because somebody elses account is being linked to my account. must be my husbands old account. the account in fact has different social security numbers, IDs and bank accounts. And the account had been closed last year and all disputes were resolved. so I sent a email to appeals at paypal.com about the issue yet no response uptil now! SOMEONE HELP! PAYPAL IS IN THE WRONG!
Update: May 16, 2017 still have yet to recieve anything from paypal. And I am getting very mad my business is going DOWN! someone help me I think I am being targeted by paypal!!!
