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I have had a business account for a number of years now and have been using it quite a lot. I emailed support because I tried to signup for PayPal Advanced within my account but it doesn't let me. A message comes up saying I was already approved, but there is nothing in my account that allows me to set it up, and my account says it's PayPal Standard still.
I emailed support about this and received a response that I must open a new PayPal account. Why on earth do I have to open a new account to signup for a feature I want? Shouldn't I just be able to upgrade my existing account?
Welcome to the community! 🙂
We appreciate your feedback and apologize for any inconvenience this may cause. In some situations, a new account would need to be opened to use PayPal Payments Advanced.
I recommend contacting our Business Support by phone for more information.
Sorry, I forgot to update this!
I called PayPal support and spoke with someone who was very helpful. I explained this to them and asked them this question. Upon further investigation it turns out that way back I signed up for PayPal Pro and then decided to opt out of it after the free trial was over, because I didn't really need it then. Well, for some reason my account was a little messed up and I had no access to turn it back on if I wanted to.
He also told me that since I was on PayPal Pro and approved already I couldn't set my account up for PayPal Advanced, and that's why I needed to setup a new account if I wanted to do that. I decided just to go with the pro since I can do a lot more with that.
Anyway, my account was fixed and now I have PayPal pro working on my website, which is so much more professional, and now I can bill my clients and take credit cards without anyone going to PayPal's website. So thanks PayPal!
That's great news! 😄
Thanks for letting us know how everything turned out.
We appreciate your business!