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Where is the cancel option for a recurring payment

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Member

Where is the cancel option for a recurring payment

I'm having trouble with finding the cancel option for a recurring payment.  I have followed the help steps and have arrived at the detail page for the payment in question.  However, the only cancel option I'm seeing is under the merchant info.  If I click on that cancel link a window pops up warning me that this action will delete the profile and I will not be able to retrieve it.  How do I simply stop the recurring payment?  I'm thinking it must be obvious but I can't see it Smiley Sad  Your help would be greatly appreciated.  Smiley Frustrated

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Accepted Solutions
Volunteer Advisor

Re: Where is the cancel option for a recurring payment

This is the UK one, not sure if your new view paypal account will be the same.

 

Here’s how to cancel a subscription or recurring payment:

1.Go to www.paypal.co.uk and log in to your account.
2.Click ‘Profile’ near the top of the page.
3.Select ‘My money'.
4.In the ‘My pre-approved payments’ section, click ‘Update'.
5.Select the merchant whose agreement you want to cancel and click ‘Cancel’.
6.Click ‘Cancel Profile’ to confirm your request

When going to your "profile" be sure to double click on the tab to open the full Profile page as you may not get all the options if you just hover you mouse over it. Once the page loads you will see the section that says "my money.



Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
2 REPLIES
Volunteer Advisor

Re: Where is the cancel option for a recurring payment

This is the UK one, not sure if your new view paypal account will be the same.

 

Here’s how to cancel a subscription or recurring payment:

1.Go to www.paypal.co.uk and log in to your account.
2.Click ‘Profile’ near the top of the page.
3.Select ‘My money'.
4.In the ‘My pre-approved payments’ section, click ‘Update'.
5.Select the merchant whose agreement you want to cancel and click ‘Cancel’.
6.Click ‘Cancel Profile’ to confirm your request

When going to your "profile" be sure to double click on the tab to open the full Profile page as you may not get all the options if you just hover you mouse over it. Once the page loads you will see the section that says "my money.



Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
Member

Re: Where is the cancel option for a recurring payment

Thank you for the help; so appreciated!! The last point (number 6) was the one I questioned, however, based on your notes, I deleted and all seems okay.  Smiley Happy