Return url not working - please help

mybluetasks
Contributor
Contributor

Hi,

 

We have just launched our website and seem to be having some problems with return url.

 

When a customer pays using their Paypal account, it automaticaly redirects them back to our page and therefore we can capture the information that we need. 

 

If a customer pays using their debit/credit card, the customer can successfully pay but it does not automatically redirect them back to our website, and therefore we cannot capture the information we need. 

 

Has anyone had a similar problem or has any idea what is going on? We have quadruple checked our code and it seems to be as per the instructions.

 

It is bascially paralysing our business at the moment so any help would be really appreciated!

 

Thanks

 

 

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3 REPLIES 3

snowshoe
Frequent Advisor
Frequent Advisor

Actually that's exactly how things are designed to work using Payments Standard and Auto Return.  If you have turned on Auto Return and have chosen to turn on PayPal Account Optional for new users, a new user will not be automatically directed back to your website, but will be given the option to return.  This is PayPal marketing and intended to allow a new user to setup a PayPal Account before they leave the Checkout Screen.  It's all about gaining new customers.  For the user to return to web site, they have to click on a link.

 

Depending on the type of information you would like to capture, there are two features available, IPN and/or PDT.  For some folks IPN is all they need.

 

See this link for IPN info:

https://www.paypalobjects.com/webstatic/en_US/developer/docs/pdf/ipnguide.pdf

 

See this link for PDT:

https://cms.paypal.com/cms_content/en_US/files/developer/PP_OrderMgmt_IntegrationGuide.pdf

 

There's lots of other info here:

https://www.x.com/developers/paypal/development-and-integration-guides#wps

 

 

Another option is to use Payments Pro.  Pro is designed to keep the customer on your website thru the entire process, they are not redirected to PayPal for Checkout.  Pro is different and allows more flexibility than Standard.  Pro does cost $30 a month plus transaction fees whereas Standard is free plus transaction fees.

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mybluetasks
Contributor
Contributor

Thanks very much - that has helped me significantly. I just have a few questions about the further information you provided.

 

1. IPN - As far as I understand, this means that a customer is able to make a payment using their credit/debit card without having to actually sign up to Paypal. Then, when they are successful, our backend receives a notification stating what their order is, so we can actually fulfil this? If my understanding is correct, how long does this take to set up and integrate and how complicated is it?

 

2. In the case of Payments Pro, I understand that is takes 3 days for your account to be verified - is this correct? Then, how long does it take roughly for this to be integrated to your website.

 

Because we are in a bit of a panic, we are trying to find the quickest solution for the moment, that allows a customer to be able to pay just using their card, and where we can pick up the information we need to fulfil their order. 

 

I look forward to your response.

 

Thanks so much.

 

 

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snowshoe
Frequent Advisor
Frequent Advisor

1.  IPN can provide you with that information.  As far as setting it up, depends on what skills and knowledge assets are available to you.  Can take a day or a week or more when hooking into a backend.

 

2.  As for Pro.  Again can't put a time window on it.

 

You may want to peruse thru the Developer Forum for suggestions:

http://stackoverflow.com/questions/tagged/paypal

 

 

 

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