Paypal has issued a refund to a buyer. The buyer has refused to return the goods as arranged by Ebay. What to do? Customer, I believe, is one of those buyers wanting a FREE order.
If PayPal issued the refund and you did not get the item returned, you may be out of luck. Normally PayPal will do the refund once they receive tracking information from the buyer. The downside is, a not so honest buyer can submit fake tracking info as PayPal does not follow-up with you to find out if you actually received the item. When dealing with honest folks, it's not an issue however, there are some not so honest folks out there who have found ways to take advantage of the policies. As a business owner, there are risks however, there are zillions more honest people out there than not so honest.
