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gbeakal
gbeakal New Community Member
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Redeeming gift certificate by Merchant

Is there a way for the Merchant to

  1. list active gift certificates bought by any buyer?
  2. redeem a gift certificate with out the consent of the buyer and reciepient?
  3. cancel an active gift certificate?

Thanks, B.

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PayPal_Frank
PayPal_Frank Administrator
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Re: Redeeming gift certificate by Merchant

Hi gbeakal,

 

Welcome! :smileyhappy:

 


gbeakal wrote:

Is there a way for the Merchant to

  1. list active gift certificates bought by any buyer?

Merchant Gift Certificates can be managed through the Gift Certificate Activity Report  or downloading the history file (Download History under the History tab) and viewing the individual payments.

 


gbeakal wrote:

Is there a way for the Merchant to

2. redeem a gift certificate with out the consent of the buyer and reciepient?

Sorry, the gift certificate will need to be redeemed by the recipient of the certificate during a PayPal checkout.  There isn't a way to redeem it in person or manually for the customer.

 


gbeakal wrote:

Is there a way for the Merchant to

3. cancel an active gift certificate?

Thanks, B.


Any unredeemed gift certificate can be cancelled and the full amount of the gift certificate will be refunded to the original purchaser of the certificate.

 

Other information about Merchant Gift Certificates that may be useful:

 

Merchant Gift Certificates FAQ

 

Merchant Gift Certificate Guide

 

Merchant Gift Certificates Agreement

 

I hope this information helps! :smileyhappy:

 

- Frank

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