Printing shipping labels w/o receipt not working

autumnh
Contributor
Contributor

I've done all the steps: 

 

Profile
My Selling Tools
Click Update next to My Shipping Preferences
Edit Printer Settings
Uncheck Print Receipt
Save

 

And I was able to print a label without the receipt leaving the second half blank. When I've tried to print again I always get a receipt printed. When I check my settings Print Receipt is still unchecked. I have checked it, then printed a label. Unchecked it again and printed a label it still isn't working.

One post I read mentioned that printing without a receipt won't work with multi-order shipping, but I can't find this information anywhere here on Paypal. Is this true? Do I have to process each label separately to get this to work, or is there a bug somewhere that won't allow me to print without the receipt, even thought the box is unchecked.

 

Thanks for any help! 

Rona

 

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1 REPLY 1

snowshoe
Frequent Advisor
Frequent Advisor

Suggest opening a support ticket here and asking.  It would be interesting to here what they say.

https://ppmts.custhelp.com/app/home

 

Note, you have  to setup an account, then you can submit a question and track it.

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