New merchant transactions - email requesting confirmation of receipt
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I have been testing the Paypal functionality for a new Paypal merchant, and two test transactions have gone through successfully, one via my own Paypal account and another with a debit card, using another email address which does not have a Paypal account associated with it.
The transactions have been marked as sent by the merchant and I have received two emails from Paypal requesting me to confirm that I have received the goods. I can see the transaction done through my Paypal account but I cannot see how I can confirm that I have received the goods.
I cannot even see the transaction done with a debit card as I do not have a Paypal account for that email address.
I assume that these emails are being sent because it is a new Paypal merchant, and they will not be sent to every buyer once Paypal is happy with the merchant, but I am concerned that they could confuse a genuine buyer. What is the correct action a buyer should take when they receive these emails please?
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Is there not some sort of a link provided in the email to verify that you've received your product? Can you provide a copy of one of those emails? I don't believe I've ever seen one.
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The only link is the Transaction Reference, which then takes me to the transaction on my Paypal account (as long as I have a Paypal account!). There doesn't seem to be anywhere on the transaction details page that I can say it's been received. I've copied in a slightly redacted version of the email below. By the way, I'm in the UK - I should maybe have posted on the UK Forum??
More delivery information for the item you've bought
Transaction ID: 8ME64415KL517141A
Dear Frances,
Melodians (UK) added delivery information. Please note that the tracking information and delivery status are shown exactly as the seller entered them.
We are here to help if you have any problems with your purchase. Within 7 days of the expected arrival date, please take a minute to confirm if you received your merchandise by going to the transaction details page in your PayPal account for this transaction.
Delivery company
Royal Mail
Tracking number
sent2
Delivery status
Sent
If you have questions about your parcel, please contact xxxx
Seller Melodians (UK)
xxxx
Delivery address - confirmed 30 MA London, London SW
United Kingdom
Yours sincerely, PayPal
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