Error trying to process a client's credit card

ColleenTrickey
New Community Member

I get the folloowing error when trying to charge a client's credit card to pay an invoice.

 

Authorization Failed (Payflow Pro): Code=1 - User authentication failed ( - )

 

Does anyone know what this message means?

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2 REPLIES 2

DPCreations
Frequent Advisor
Frequent Advisor

Why would be using someone else's credit card?

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Misty11
Advisor
Advisor

Hi ColleenTrickey

 

Welcome to the community and thank you for reaching out here in the community.

 

 

This would be something we would need to look further into to give you a clear answer. It would be best to contact Customer Service by clicking the Contact link at the bottom of any PayPal page (even though you have already tried) or you can contact us on Twitter or Facebook and we'd be happy to help you get this taken care of.

 

-Misty

 

 

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