cancel
Showing results for 
Search instead for 
Did you mean: 

Customers using iPads are reporting they can not checkout.

Options
bwatford
Contributor
Posted on

We have had a high number of abandoned carts recently with reports that once all their items are placed in the shopping cart and they go to checkout that PayPal is timing out or saying that their is no internet connection and it is emptying their carts.

 

We use the PayPal integrated shopping cart which works fine for them.  I think we have it down to customers using iPad's with Safari browsers.  since this is happening on PayPal's side while in the cart we are at a loss for how to handle this situation.

 

Any help would be appreciated.

 

 

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.