Customer information shows up as n/a in order through PayPal

Ecommerce_girl
New Community Member

We are a small online business. Yesterday we've had an order through PayPal where customer name, shipping address (everything but city and state) shows up as n/a. I placed an order myself through the PayPal and it works fine. Any suggestions on what it might be?

Thank you

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1 REPLY 1

snowshoe
Frequent Advisor
Frequent Advisor

No suggestions, could be glitch.   You may want to open a Support Ticket here:

https://ppmts.custhelp.com/app/home

 

As for the order, if you can contact the customer and get the info you need, great, else, suggest cancelling the transaction.

 

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