Confirm my mailing address with a seller

LuckyLindy
New Community Member

I just purchased something off eBay thru my phone app and didn't realize I'd forgotten to change my mailing address in PayPal and eBay as I recently moved. I updated my shipping address in PayPal and eBay after the purchase. The seller wants me to confirm my new shipping address through PayPal. Is there a way to do this like a notification letter or something?

 

thanks

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1 REPLY 1

PayPal_AdamD
Moderator
Moderator

Hi LuckyLindy - Thanks for reaching out to us here. I am sorry to hear that you have run into this issue with your address. In a situation like this, we would advise to have the seller refund the original payment. This way a new payment would be able to be made with the correct info since it has been updated.

 

- Adam

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