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Can't get customer support

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had Contributor
Contributor

Can't get customer support

When I call in with my PIN generated in the support area of the site, the automated system give me an incorrect account balance and hangs up on me.  How can I get through to customer support?  I have a debit card transaction I need to discuss.

 

Thank you

5 REPLIES 5
Frequent Advisor

Re: Can't get customer support

Here's the regular customer support numbers:

 

If in US

1 –  888 – 221 - 1161
1 –  402 – 935 - 2050 (if calling from outside the U.S.)

4:00 AM to 10:00 PM Pacific Time Monday through Friday
6:00 AM to 8:00 PM Pacific Time Saturday and Sunday
Please note that hours of operation may vary on holidays

 

 

Not sure which product you need assistance with, usually with a PayPal card, there's a number on the back of the card.

had Contributor
Contributor

Re: Can't get customer support

Thank you, but I get the same result on every number I call.  Asks for support pin, says my balance is zero and hangs up.

Frequent Advisor

Re: Can't get customer support

Not sure what's up with that.

 

Have you tried hitting "0" to opt out.   Sometimes that works, other times, if given a voice option, you can say "attendant".

had Contributor
Contributor

Re: Can't get customer support

I have the same problem.  Just keep saying "agent".  According to Paypal, the problem does not exist.  Seems to be a problem with VoiP phone systems ( I currently use RingCentral).  Only had the problem happen twice on my cell phone. 

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