cancel
Showing results for 
Search instead for 
Did you mean: 

500 Internal Server Error

New Community Member

500 Internal Server Error

I have accessed my account already yesterday, but today I get the "500 Internal Server Error" whenever I try to log in.  I have cleared cache and even re-booted.

 

No matter what I do, I cannot find a number to call to ask about this.

 

I have customers transacting through PayPal an I cannot access those records.

 

Any ideas?

Tags (1)
8 REPLIES
New Community Member

Re: 500 Internal Server Error

I got the same thing right now. I guess paypal is down. Kinda funny right after ebay was down for hours.

Re: 500 Internal Server Error

I am also getting it also. I couldnt even sign in,I finally was able to sign in and now get the error. 

New Community Member

Re: 500 Internal Server Error

Got through on a Customer service line that I found on internet and was told there is an hour's worth of server maintenance going on at the moment.

New Community Member

Re: 500 Internal Server Error

I have been having this issue all morning.  The Paypal contact phone number is a joke - 1 (888) 221-1161. You hear 2 ads then are disconnected. I have clients work I cannot get started on because I have no way for them to pay.  Yet I have now way other than this to lodge a complaint. 

 

Denise

 

Volunteer Advisor

Re: 500 Internal Server Error

In many cases when there's an issue with the system, you will find some details here:

https://www.paypal-notify.com/eventnotification/search?eventSearchType=PayPalSiteStatus

 

However, I did not find anything specific to today's behaviour.   As for emailing or phoning for assistance - there's also the social media sites to check -  Twitter @AskPayPal or via Private Message on their Facebook page at https://www.facebook.com/PayPal

 

Although my account was first not possible to access eariler today, when I did it was acting a bit odd - right now it appears to stable - no errors - was able to log right in.

New Community Member

Re: 500 Internal Server Error

It's sad these billion dollar corporations can't invest a little time and money for a back up system when they need to do maintenance or have an unexpected problem - which leaves us - their customers, in the lurk in the middle of transactions, business, sending emergency money to family, etc. etc. etc. - I guess that's not important. And yes, they can't even answer their dang phones. Generally Paypal has been a great service to me, but still there is no excuse for incomptenence when they make so much millions off us; it's like we're just little ants on their mountain of cash.  Ahhhhh,,,, I feel better now.

New Community Member

Re: 500 Internal Server Error

I just had this problem and found a simple solution.

 

I switched from Chrome to firefox and it worked, so a browser switch may help you out if you are having this issue. 

Member

Re: 500 Internal Server Error

You use your phone or pc?