I received a refund payment from Japan to my Account (so it’s a transfer from Yen to Euro). The company that send the refund told me they sent 121,000yen and that a transfer fee was charged (6,282yen). So should have received around 114, 718yen=688,17€). But I also had to pay a fee (6,282yen=37,89€). So it seems like the transfer fee was deducted twice. In the end I received 643,72€. I lost a lot of money. Is it normal? Thank you for your help!
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