How to locate profile and my money when logged into PayPal

neoflyer
Contributor
Contributor

I received  communication from PayPal about how to stop an automatic payment. It said to log into my PayPal account, go to my profile and
"My Money" and stop the payment. But I can't find my profile or "My Money". How do I do this?

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4 REPLIES 4

kernowlass
Esteemed Advisor
Esteemed Advisor

@neoflyer 

 

Profile is settings the icon next to log out > preapproved or automatic payments are in the blue band at the top of that page. 


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neoflyer
Contributor
Contributor

Thanks. It took awhile but I think I finally found it. The nomenclature was nothing like the email sent to me.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@neoflyer 

 

Guess the advice depended on if you were using the web or the app.

Profile / settings pretty easy to find and 'my money' would equate to automatic payments?


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Kudos / Solution appreciated.
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neoflyer
Contributor
Contributor

Yes, automatic payments was the key not my money. Many times companies have stock responses to inquiries but don’t change them when the programmers change the programs. Must b laziness.

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