Why does paypal show lesser amount under dispute than it really is?

matsurus
New Community Member

I have made dispute to seller who has not sent my order, and want refund.

 

When i made refund trough paypal, and put correct amount money so it showed first 186,63e under dispute.

(this is the correct amount i paid fully, items + shipping.)

 

Screenshot 2024-05-10 at 9.41.53.png

 

Now that i look at it under resolution center, it shows lesser amount under dispute.

Screenshot 2024-05-10 at 9.38.50.png

 

How can this be?

Should i contact customer service to have this corrected???

 

 

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