I'm having trouble reporting and replacing my debit card online

MsFisher
New Community Member
I followed the directions I was given on how to report my card lost and replaced but I don't see any of the links I need my debit card replaced!! My whole wallet was stolen!! Please help
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1 REPLY 1

keeling74820
Member
Member

I am in the very same boat. Lost my debit card, reported it lost/stolen and deactivated it. Then Paypal wanted to know where to mail my replacement card and the form said it could only be mailed to a billing address for one of my linked cards from other banks. Since all of those had my PO box as the billing address, Paypal refused to send it there. So, I logged out, contacted my bank, had my billing address changed on one of my cards, logged back in to Paypal, updated the new billing address on that card, BUT when I went in to finish the form and get my replacement card mailed out - Paypal didn't give me that form again. Instead, they made me do a completely new application and promptly denied that application. So, by losing my debit card, now they won't let me have another one????? I am about to pull my hair out. I've been a Paypal customer for quite a while, done a lot of business with them. I find this terribly inconvenient and insulting. I've emailed asking for help with this problem. Waiting to see what they say.

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