We’re having trouble making sure it’s you LOGIN ERROR!!!

[_aqb]

When I try to login to my PP account, no matter if I use desktop or mobile app, after inserting the password, the following message is displayed:
"We’re having trouble making sure it’s you".

What is this?

Usually, to log in a text message used to be sent on my mobile number, but starting from yesterday the message is not delivered. More than that, today, when I try to login, after inserting the passwords, that option to allow sending a verification code on my mobile isn't available anymore and the error message I already mentioned appear.

Also, what is more strange it that in this morning I manage to login in my PP app without being necessary to insert any password, but after not interacting with the phone for a few minutes, I was automatically disconnected and receive the error after tried to reconnect. Why is it encountered?  At the moment I don't have access to manage my account or to do the transactions I need. I sent a message to  enquiry*  but still no answer. Please, I need to solve this case.

[sontum]

me too. When I try to log in to my PP account, no matter if I use the desktop or mobile app, after inserting the password, the following message is displayed: trouble making sure it's you.

[_aqb]

Hi,

It looks they fixed at the end, or it happens to work if you let overnight and not trying to connect -- don't know. However, if you manage to connect, I recommend for the mobile app to set a passkey protection, meaning you can connect to the app with your phone PIN -- it's more simple to use like this and may prevent future errors.

Hope it helps.

[MladenBeganovic]

3rd time in same week it happened to me. I called them few hours ago and explained the problem, they asked for my credit card number and solved it. Now when i tryed to download the PayPal app for my phone it happened again. I dont know what to do. You can't reach them out of service hours. It is really anoying.

[IvanBEG]

I have the same problem, although I absolutely enter my password, but I tried everything except the expensive call.

It is unbelievable that there is no email to contact.

[yooozy]

I'm getting the same problem when trying to log from desktop, but I'm logged in with app no problem.

[Chal127]

You have to clear your site settings in history. That's what worked for me

[Alphaumaro1]

I need help with my PayPal account Is blocked