I want to cancel my account but keeps saying "There's something that needs to be resolved"

[inesmagno]

I want to cancel my account so I can create a new one in a different country since I changed my residence. It keeps saying "There's something that needs to be resolved" and I really can't figure it out why or to contact their Customer service... please help!

[kernowlass]

@inesmagno 

Paypal is country specific so if you move countries you have to close your old Paypal account and open a new Paypal account registered in the country where you now live. You would then need to add an address / phone number / bank accounts / cards from within that country.

You should really withdraw any funds / resolve issues / remove cards and bank accounts / cancel any subscriptions and close the old Paypal account before you move countries. If you don't then you may have problems doing so once you have moved and may need to contact customer services for help to resolve things.

https://www.paypal.com/cshelp/article/how-do-i-contact-paypal-customer-service--HELP378